PRIVACY POLICY
Last updated August 25, 2025
This Privacy Notice for Pocketflows, Inc.
(doing business as Pocketflows) ("we," "us," or "our"), describes how and why we might access, collect, store, use,
and/or share ("process") your personal
information when you use our services ("Services"), including when
you:
- Use Pocketflows. We provide marketing infrastructure with APIs for email and SMS
campaigns, sequencing, reputation management, and more.
- Engage with us in other related ways, including any sales,
marketing, or events
Questions or concerns? Reading this Privacy
Notice will help you understand your privacy rights and choices.
We are responsible for making decisions about how your personal
information is processed. If you do not agree with our policies
and practices, please do not use our Services. If you still have any questions or
concerns, please contact us at [email protected].
SUMMARY OF KEY POINTS
This summary provides key points from our Privacy Notice, but
you can find out more details about any of these topics by
clicking the link following each key point or by using our
table of contents below to find the section you are looking for.
What personal information do we process? When you visit,
use, or navigate our Services, we may process personal information depending
on how you interact with us and the Services, the choices you make, and
the products and features you use. Learn more about
personal information you disclose to us.
Do we process any sensitive personal information?
Some of the information may be considered "special" or "sensitive" in certain jurisdictions,
for example your racial or ethnic origins, sexual orientation, and religious
beliefs. We may process sensitive
personal information when necessary with your consent or as
otherwise permitted by applicable law. Learn more about
sensitive information we process.
Do we collect any information from third parties? We do not collect any information
from third parties.
How do we process your information? We process your
information to provide, improve, and administer our Services, communicate
with you, for security and fraud prevention, and to comply with law.
We may also process your information for other purposes with your consent.
We process your information only when we have a valid legal reason to
do so. Learn more about
how we process your information.
How do we keep your information safe? We have adequate
organizational and technical processes and
procedures in place to protect your personal information. However, no
electronic transmission over the internet or information storage technology
can be guaranteed to be 100% secure, so we cannot promise or guarantee
that hackers, cybercriminals, or other unauthorized third
parties will not be able to defeat our security and improperly collect,
access, steal, or modify your information. Learn more about
how we keep your information safe.
What are your rights? Depending on where you are located
geographically, the applicable privacy law may mean you have certain
rights regarding your personal information. Learn more about
your privacy rights.
How do you exercise your rights? The easiest way to
exercise your rights is by submitting a
data subject access request, or by contacting us. We will
consider and act upon any request in accordance with applicable data
protection laws.
TABLE OF CONTENTS
1. WHAT INFORMATION DO WE COLLECT?
Personal information you disclose to us
In Short:We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to
us when you register on the Services,
express an interest in obtaining information about us or our
products and Services, when you participate in activities on the
Services, or otherwise when you contact us.
Personal Information Provided by You. The personal
information that we collect depends on the context of your interactions
with us and the Services, the choices you make, and the products and
features you use. The personal information we collect may include the
following:
Sensitive Information. When necessary, with your consent
or as otherwise permitted by applicable law, we process the
following categories of sensitive information:
Social Media Login Data. We may provide you with
the option to register with us using your existing social media
account details, like your Facebook, X, or other social media
account. If you choose to register in this way, we will collect
certain profile information about you from the social media
provider, as described in the section called "HOW DO WE HANDLE YOUR SOCIAL LOGINS?" below.
All personal information that you provide to us must be true,
complete, and accurate, and you must notify us of any changes to
such personal information.
Information automatically collected
In Short:Some information — such as your Internet Protocol (IP)
address and/or browser and device characteristics — is
collected automatically when you visit our Services.
We automatically collect certain information when you visit, use,
or navigate the Services. This information does not reveal your
specific identity (like your name or contact information) but may
include device and usage information, such as your IP address,
browser and device characteristics, operating system, language
preferences, referring URLs, device name, country, location,
information about how and when you use our Services, and other
technical information. This information is primarily needed to
maintain the security and operation of our Services, and for our
internal analytics and reporting purposes.
Like many businesses, we also collect information through cookies
and similar technologies.
The information we collect includes:
- Log and Usage Data. Log and usage data is service-related,
diagnostic, usage, and performance information our servers automatically
collect when you access or use our Services and which we record in
log files. Depending on how you interact with us, this log data may
include your IP address, device information, browser type, and settings
and information about your activity in the Services(such as the date/time stamps associated with your usage,
pages and files viewed, searches, and other actions you take
such as which features you use), device event information (such
as system activity, error reports (sometimes called "crash dumps"), and hardware
settings).
- Device Data. We collect device data such as information
about your computer, phone, tablet, or other device you use to access
the Services. Depending on the device used, this device data may
include information such as your IP address (or proxy server), device
and application identification numbers, location, browser type, hardware
model, Internet service provider and/or mobile carrier, operating
system, and system configuration information.
- Location Data. We collect location data such as information
about your device's location, which can be either precise or imprecise.
How much information we collect depends on the type and settings
of the device you use to access the Services. For example, we may
use GPS and other technologies to collect geolocation data that tells
us your current location (based on your IP address). You can opt
out of allowing us to collect this information either by refusing
access to the information or by disabling your Location setting on
your device. However, if you choose to opt out, you may not be able
to use certain aspects of the Services.
2. HOW DO WE PROCESS YOUR INFORMATION?
In Short: We process your information to provide, improve, and
administer our Services, communicate with you, for
security and fraud prevention, and to comply with law. We may also process your information
for other purposes with
your consent.
We process your personal information for a variety of reasons,
depending on how you interact with our Services, including:
- To facilitate account creation and authentication and
otherwise manage user accounts.
We may process your information so you can create and
log in to your account, as well as keep your account in working
order.
- To deliver and facilitate delivery of services to the user.
We may process your information to provide you with the
requested service.
- To respond to user inquiries/offer support to users.
We may process your information to respond to your
inquiries and solve any potential issues you might have with the
requested service.
- To send administrative information to you. We
may process your information to send you details about our
products and services, changes to our terms and policies, and
other similar information.
- To enable user-to-user communications. We
may process your information if you choose to use any of our
offerings that allow for communication with another user.
- To evaluate and improve our Services, products, marketing, and
your experience. We may process your information when we believe it is necessary to
identify usage trends, determine the effectiveness of our promotional
campaigns, and to evaluate and improve our Services, products, marketing,
and your experience.
- To identify usage trends. We may process information
about how you use our Services to better understand how they are being
used so we can improve them.
- To determine the effectiveness of our marketing and promotional
campaigns. We may process your information to better understand how to provide
marketing and promotional campaigns that are most relevant to you.
- To comply with our legal obligations. We may process
your information to comply with our legal obligations, respond to legal
requests, and exercise, establish, or defend our legal rights.
3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL
INFORMATION?
In Short:
We may share information in specific situations described in
this section and/or with the following third parties.
We may need to share your
personal information in the following situations:
- Business Transfers. We may share or transfer
your information in connection with, or during negotiations of,
any merger, sale of company assets, financing, or acquisition
of all or a portion of our business to another company.
- When we use Google Maps Platform APIs. We may
share your information with certain Google Maps Platform APIs
(e.g., Google Maps API,
Places API).
Google Maps uses GPS, Wi-Fi, and cell towers to estimate
your location. GPS is accurate to about 20 meters, while
Wi-Fi and cell towers help improve accuracy when GPS
signals are weak, like indoors. This data helps Google
Maps provide directions, but it is not always perfectly
precise.
4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
In Short:
We may use cookies and other tracking technologies to collect
and store your information.
We may use cookies and similar tracking technologies (like web
beacons and pixels) to gather information when you interact with
our Services. Some online tracking technologies help us maintain
the security of our Services and
your account,
prevent crashes, fix bugs, save your preferences, and assist with
basic site functions.
We also permit third parties and service providers to use online
tracking technologies on our Services for analytics and
advertising, including to help manage and display advertisements,
to tailor advertisements to your interests, or to send abandoned
shopping cart reminders (depending on your communication
preferences). The third parties and service providers use their
technology to provide advertising about products and services
tailored to your interests which may appear either on our Services
or on other websites.
To the extent these online tracking technologies are deemed to be a "sale"/"sharing" (which includes targeted
advertising, as defined under the applicable laws) under applicable US
state laws, you can opt out of these online tracking technologies by
submitting a request as described below under section "DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?"
Specific information about how we use such technologies and how
you can refuse certain cookies is set out in our Cookie Notice.
5. DO WE OFFER ARTIFICIAL INTELLIGENCE-BASED PRODUCTS?
In Short:
We offer products, features, or tools powered by artificial
intelligence, machine learning, or similar technologies.
As part of our Services, we offer products, features, or tools
powered by artificial intelligence, machine learning, or similar
technologies (collectively, "AI Products"). These tools are
designed to enhance your experience and provide you with innovative
solutions. The terms in this Privacy Notice govern your use of the
AI Products within our Services.
Use of AI Technologies
We provide the AI Products through third-party service providers ("AI Service Providers"), including Anthropic. As outlined in this Privacy Notice, your input, output, and
personal information will be shared with and processed by these AI
Service Providers to enable your use of our AI Products for purposes
outlined in "WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?" You must not use the AI Products
in any way that violates the terms or policies of any AI Service Provider.
Our AI Products
Our AI Products are designed for the following functions:
How We Process Your Data Using AI
All personal information processed using our AI Products is handled
in line with our Privacy Notice and our agreement with third
parties. This ensures high security and safeguards your personal
information throughout the process, giving you peace of mind about
your data's safety.
6. HOW DO WE HANDLE YOUR SOCIAL LOGINS?
In Short: If you choose to register or log in to our Services using a
social media account, we may have access to certain information
about you.
Our Services offer you the ability to register and log in using
your third-party social media account details (like your Facebook
or X logins). Where you choose to do this, we will receive certain
profile information about you from your social media provider. The
profile information we receive may vary depending on the social
media provider concerned, but will often include your name, email
address, friends list, and profile picture, as well as other
information you choose to make public on such a social media
platform.
We will use the information we receive only for the purposes that
are described in this Privacy Notice or that are otherwise made
clear to you on the relevant Services. Please note that we do not
control, and are not responsible for, other uses of your personal
information by your third-party social media provider. We
recommend that you review their privacy notice to understand how
they collect, use, and share your personal information, and how
you can set your privacy preferences on their sites and apps.
7. HOW LONG DO WE KEEP YOUR INFORMATION?
In Short: We keep your information for as long as necessary to fulfill the purposes outlined
in this Privacy Notice unless otherwise required by law.
We will only keep your personal information for as long as it is
necessary for the purposes set out in this Privacy Notice, unless
a longer retention period is required or permitted by law (such as
tax, accounting, or other legal requirements). No purpose in this notice will require
us keeping your personal information for longer than the period of time in which
users have an account with us.
When we have no ongoing legitimate business need to process your
personal information, we will either delete or anonymize such information, or, if
this is not possible (for example, because your personal information
has been stored in backup archives), then we will securely store your
personal information and isolate it from any further processing until
deletion is possible.
8. HOW DO WE KEEP YOUR INFORMATION SAFE?
In Short: We aim to protect your personal information through a system of organizational and technical security
measures.
We have implemented appropriate and reasonable technical and organizational security measures designed
to protect the security of any personal information we process. However,
despite our safeguards and efforts to secure your information, no electronic
transmission over the Internet or information storage technology can
be guaranteed to be 100% secure, so we cannot promise or guarantee
that hackers, cybercriminals, or other unauthorized third parties will not
be able to defeat our security and improperly collect, access, steal,
or modify your information. Although we will do our best to protect
your personal information, transmission of personal information to
and from our Services is at your own risk. You should only access the
Services within a secure environment.
9. DO WE COLLECT INFORMATION FROM MINORS?
In Short:
We do not knowingly collect data from or market to children under 18 years of age.
We do not knowingly collect, solicit data from, or market to
children under 18 years of age,
nor do we knowingly sell such personal information. By using the
Services, you represent that you are at least 18 or that you are the parent or guardian
of such a minor and consent to such minor dependent's use of the Services.
If we learn that personal information from users less than 18 years
of age has been collected, we will
deactivate the account and take reasonable measures to promptly delete
such data from our records. If you become aware of any data we may
have collected from children under age 18, please contact us at [email protected].
10. WHAT ARE YOUR PRIVACY RIGHTS?
In Short: You may review, change, or terminate your account at any
time, depending on your country, province, or state of
residence.
Withdrawing your consent: If we are
relying on your consent to process your personal information, which may be express and/or
implied consent depending on the applicable law, you have the right
to withdraw your consent at any time. You can withdraw your
consent at any time by contacting us by using the contact details
provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below.
However, please note that this will not affect the
lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the
processing of your personal information conducted in reliance
on lawful processing grounds other than consent.
Opting out of marketing and promotional communications:You can unsubscribe from our marketing
and promotional communications at any time by clicking on the unsubscribe
link in the emails that we send, replying "STOP" or "UNSUBSCRIBE" to the SMS messages
that we send, or by contacting us
using the details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below. You will then
be removed from the marketing lists. However, we may still communicate
with you — for example, to send you service-related messages
that are necessary for the administration and use of your account,
to respond to service requests, or for other non-marketing purposes.
No mobile information will be shared with third parties or
affiliates for marketing or promotional purposes.
Information sharing to subcontractors in support services,
such as customer service, is permitted. All other use case
categories exclude text messaging originator opt-in data and
consent; this information will not be shared with third
parties. Account Information
If you would at any time like to review or change the
information in your account or terminate your account, you
can:
- Contact us using the contact information provided.
Upon your request to terminate your account, we will
deactivate or delete your account and information from our
active databases. However, we may retain some information in
our files to prevent fraud, troubleshoot problems, assist
with any investigations, enforce our legal terms and/or
comply with applicable legal requirements.
Cookies and similar technologies:
Most Web browsers are set to accept cookies by default. If
you prefer, you can usually choose to set your browser to remove
cookies and to reject cookies. If you choose to remove cookies
or reject cookies, this could affect certain features or services
of our Services.
If you have questions or comments about your privacy
rights, you may email us at [email protected].
11. CONTROLS FOR DO-NOT-TRACK FEATURES
Most web browsers and some mobile operating systems and
mobile applications include a Do-Not-Track ("DNT") feature or
setting you can activate to signal your privacy
preference not to have data about your online browsing
activities monitored and collected. At this stage, no
uniform technology standard for recognizing and implementing
DNT signals has been finalized. As such, we do not currently respond to DNT
browser signals or any other mechanism that
automatically communicates your choice not to be tracked
online. If a standard for online tracking is adopted
that we must follow in the future, we will inform you
about that practice in a revised version of this Privacy
Notice.
California law requires us to let you know how we respond
to web browser DNT signals. Because there currently is not
an industry or legal standard for recognizing
or honoring DNT signals, we
do not respond to them at this time.
12. DO UNITED STATES RESIDENTS HAVE SPECIFIC
PRIVACY RIGHTS?
In Short: If you are a resident of
California, Colorado, Connecticut, Delaware, Florida, Indiana,
Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska,
New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee,
Texas, Utah, or Virginia, you may have the right to request access to
and receive details about the personal information we
maintain about you and how we have processed it,
correct inaccuracies, get a copy of, or delete your
personal information. You may also have the right to
withdraw your consent to our processing of your
personal information. These rights may be limited in
some circumstances by applicable law. More information
is provided below.
Categories of Personal Information We Collect
The table below shows the categories of personal
information we have collected in the past twelve (12)
months. The table includes illustrative examples of each
category and does not reflect the personal information
we collect from you. For a comprehensive inventory of
all personal information we process, please refer to the
section "WHAT INFORMATION DO WE COLLECT?"
| Category | Examples | Collected |
|---|
A. Identifiers | Contact details, such as real name, alias,
postal address, telephone or mobile contact
number, unique personal identifier, online
identifier, Internet Protocol address, email
address, and account name |
|
B. Personal information as defined in the
California Customer Records statute | Name, contact information, education,
employment, employment history, and financial
information |
|
We only collect sensitive personal
information, as defined by applicable
privacy laws or the purposes allowed
by law or with your consent. Sensitive
personal information may be used, or
disclosed to a service provider or
contractor, for additional, specified
purposes. You may have the right to
limit the use or disclosure of your
sensitive personal information. We do
not collect or process sensitive personal
information for the purpose of inferring
characteristics about you.
We may also collect other personal
information outside of these
categories through instances where you
interact with us in person, online, or
by phone or mail in the context of:
- Receiving help through our customer
support channels;
- Participation in customer surveys or
contests; and
- Facilitation in the delivery of our
Services and to respond to your
inquiries.
We will use and retain the collected
personal information as needed to
provide the Services or for:
- Category A - As long as the user has an account
with us
- Category B - As long as the user has an account
with us
- Category G - As long as the user has an account with us
- Category L - As long as the user has an account with us
C. Protected
classification characteristics under state
or federal law | Gender, age, date of birth, race and
ethnicity, national origin, marital status,
and other demographic data |
|
D. Commercial
information | Transaction information, purchase
history, financial details, and payment
information |
|
E. Biometric information | Fingerprints and voiceprints |
|
F. Internet or other similar
network activity | Browsing history, search history,
online behavior, interest data, and
interactions with our and other
websites, applications, systems,
and advertisements |
|
G. Geolocation data | Device location |
|
H.
Audio, electronic, sensory, or
similar information | Images and audio, video or
call recordings created in
connection with our business
activities |
|
I.
Professional or
employment-related
information | Business contact details in
order to provide you our
Services at a business level
or job title, work history,
and professional
qualifications if you apply
for a job with us |
|
J. Education
Information | Student records and
directory information |
|
K. Inferences
drawn from collected
personal information | Inferences drawn from
any of the collected
personal information
listed above to create a
profile or summary
about, for example, an
individual's preferences
and characteristics |
NO |
| L. Sensitive personal
Information | Account login information, citizenship or immigration
status and
contents of email or text
messages |
YES
|
Will your information be shared with anyone else?
We may use your personal information for our own business
purposes, such as for undertaking internal research for
technological development and demonstration. This is not
considered to be "selling" of your personal information.
We have not disclosed, sold, or shared any personal information
to third parties for a business or commercial purpose in the
preceding twelve (12) months. Wewill not sell or share personal information in the future
belonging to website visitors, users, and other consumers.
Your Rights
You have rights under certain US state data protection laws.
However, these rights are not absolute, and in certain cases, we may
decline your request as permitted by law. These rights include:
- Right to know whether or not we are processing your
personal data
- Right to access your personal data
- Right to correct inaccuracies in your personal
data
- Right to request the deletion of your personal data
- Right to obtain a copy of the personal data you
previously shared with us
- Right to non-discrimination for exercising your rights
- Right to opt out of the processing of your personal
data if it is used for targeted advertising (or sharing as defined under California's
privacy law), the sale
of personal data, or profiling in furtherance of decisions that
produce legal or similarly significant effects ("profiling")
Depending upon the state where you live, you may also have the
following rights:
- Right to access the categories of personal data being processed (as
permitted by applicable law, including the privacy law in Minnesota)
- Right to obtain a list of the categories of third parties to which
we have disclosed personal data (as permitted by applicable law,
including the privacy law in California,
Delaware, and Maryland)
- Right to obtain a list of specific third parties to which we have
disclosed personal data (as permitted by applicable law, including
the privacy law in Minnesota and Oregon)
- Right to review, understand, question, and correct how personal
data has been profiled (as permitted by applicable law, including
the privacy law in Minnesota)
- Right to limit use and disclosure of sensitive personal data (as
permitted by applicable law, including the privacy law in
California)
- Right to opt out of the collection of sensitive data and personal
data collected through the operation of a voice or facial
recognition feature (as permitted by applicable law, including the
privacy law in Florida)
or by referring to the contact details at the bottom of this document.
Under certain US state data protection laws, you can designate an authorized agent to make a request on
your behalf. We may deny a request from an authorized agent that does not submit
proof that they have been validly authorized to act
on your behalf in accordance with applicable laws.
Request Verification
Upon receiving your request, we will need to verify your identity
to determine you are the same person about whom we have the
information in our system. We will only use personal information
provided in your request to verify your identity or authority to
make the request. However, if we cannot verify your identity from
the information already maintained by us, we may request that you
provide additional information for the purposes of verifying your
identity and for security or fraud-prevention purposes.
If you submit the request through an authorized agent,
we may need to collect additional information to verify your identity
before processing your request and the agent will need to provide a written
and signed permission from you to submit such request on your behalf.Appeals
Under certain US state data protection laws, if we decline to take
action regarding your request, you may appeal our decision by
emailing us at [email protected]. We will inform you in writing of
any action taken or not taken in response to the appeal, including a
written explanation of the reasons for the decisions. If your appeal
is denied, you may submit a complaint to your state attorney
general.
California "Shine The Light" Law
California Civil Code Section 1798.83, also known as the "Shine The Light" law, permits our users who
are California residents to request and obtain from us, once a year and
free of charge, information about categories of personal information (if
any) we disclosed to third parties for direct marketing purposes and the
names and addresses of all third parties with which we shared personal
information in the immediately preceding calendar year. If you are a California
resident and would like to make such a request, please submit your request
in writing to us by using the contact details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?"
13. DO WE MAKE UPDATES TO THIS NOTICE?
In Short: Yes, we will update this notice as
necessary to stay compliant with relevant laws.
We may update this Privacy Notice from time to time. The updated
version will be indicated by an updated "Revised" date at the top of this
Privacy Notice. If we make material changes to this Privacy Notice,
we may notify you either by prominently posting a notice of such changes
or by directly sending you a notification. We encourage you to review
this Privacy Notice frequently to be informed of how we are protecting
your information.
Pocketflows, Inc.
650 California Street
San Francisco, CA 94108
United States
15. HOW CAN YOU REVIEW, UPDATE, OR DELETE
THE DATA WE COLLECT FROM YOU?
Based on the
applicable laws of your country or state of residence
in the US, you may
have the right to request access to the personal
information we collect from you, details about how
we have processed it, correct inaccuracies, or
delete your personal information. You may also
have the right to withdraw your consent to our processing of
your personal information. These rights may be
limited in some circumstances by applicable law.
To request to review, update, or delete your
personal information, please fill out and
submit a
data subject access request. 
6. HOW DO WE HANDLE YOUR SOCIAL LOGINS?
In Short: If you choose to register or log in to our Services using a social media account, we may have access to certain information about you.